Refund and Cancellation Policy

At Shuddh Scoop, we take pride in delivering premium quality, consumable goods. Due to the perishable and consumable nature of our products (Ghee, Dry Fruits, Nuts, etc.), we maintain a strict hygiene protocol and specialized return guidelines.

1. Order Cancellations

• Before Dispatch: You may cancel your order for a full refund if it has not yet been dispatched from our facility. Please contact us immediately using the details below.
• After Dispatch: Once an order has been handed over to our delivery partners, it cannot be cancelled.

2. Returns and Replacements

Returns or replacements are only accepted under the following circumstances:

• The product delivered is physically damaged, defective, or expired upon arrival.
• The wrong product was delivered to you (e.g., incorrect item or quantity).

Claim Process: To initiate a return or replacement, you must notify us within 48 hours of receiving the delivery. We highly recommend recording an unboxing video to expedite the claims process. If your claim is valid, we will arrange a reverse pickup at our cost.

3. Refunds

Once your return is received and inspected by our quality team, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

4. Contact for Support

To request a cancellation or report an issue with your order, please contact us immediately: